Information We Collect
Information You Provide to Us
When you visit our Services, we automatically receive and store any information you enter on our Services. You have the option not to provide certain information; however, withholding information may prevent you from being able to take full advantage of some of our Services’ features.
You provide information to us when you: browse our Services; provide information in your account; communicate with us by phone, chat, text message or email; complete a questionnaire; or engage in other interactions with us.
Through these interactions, you may provide information including, but not limited to: name, address, e-mail address, phone numbers, social security number, ID, bank statements, letters of employment, employment contracts, pay stubs, letters of acceptance, letters of recommendation, references from landlords or roommates, visa information, transactional information (based on your activities on the Services and content you generate or that relates to your account), community discussions, chats, dispute resolution, and the contents of any correspondence sent to us.
If you make a payment on the Services, your payment-related information, such as credit card or other financial information, may be collected by a third party payment processor on our behalf.
Information We Collect Automatically When You Use Our Services
We also automatically collect certain types of information about you or your device when you interact with our Services.
Usage and Device Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, and the device and software you use to access them. For example, we collect the full Uniform Resource Locator (URL) click stream to, through and from our Services, including date and time; cookie number; and the phone number you used to call our +1 (888) 457-6697 number.
We also collect IP address, browser type and version, operating system and platform, statistics on page views, traffic to and from the Services, ad data, standard web log information, session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information We Receive from Third Parties
We might also receive information about you from other sources. Examples of this information may include: information from social media services that we have integrated into our Services (e.g., Facebook); page-view information from merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; and information from partners like Zillow and Trulia who share your search term and search result information with us.
We also receive credit history information from credit bureaus and third-party credit card fraud detection services, which we use to help prevent and detect fraud. Also, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver’s license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To personalize your experience on our Services such as by providing tailored content and recommendations;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use to publish reports or conduct internal research;
- To facilitate transactions and payments;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our terms of service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Third Party Advertisers. We use third-party advertising companies to e-mail or serve ads on our behalf. We may also serve ads or send e-mail which incorporates third party cookies or action tags. These cookies or action tags may track your response to e-mail or advertisements and measure their effectiveness or award incentives or points to their members who respond to their advertisements. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/ ) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN ). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Sweepstakes, Contests and Surveys. From time-to-time we may provide you the opportunity to participate in sweepstakes, contests or surveys on our Services. If you participate, we will request certain information from you. Participation in sweepstakes, contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. By entering a sweepstakes or contest, you will be agreeing to the official rules governing the sweepstakes or contest and we may post on our Services the names of the sweepstakes or contest winners.
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.
Compliance with Law and Fraud Protection. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of your information.
Privacy of Children
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
If you have any questions, comments, or concerns about our data collection, use, and sharing activities, please email us at email@example.com or write to us at